Shipping policy

Shipping Policy

Last updated: October 8, 2026

At vneeie-dw.myshopify.com, we strive to package and deliver your essential travel equipment rapidly so you can set off on your journeys without delay.

Shipping Rates & Delivery Structure

We maintain a transparent, simple shipping policy across all orders:

Order Value Shipping Cost Estimated Delivery Time

$10.00 USD or more

FREE Shipping

7 - 14 Business Days

Under $10.00 USD

$5.99 USD Standard Flat Rate

7 - 14 Business Days

Order Processing Time

  • Handling Time: All orders are processed within 1 to 3 business days (excluding weekends and official holidays) after receiving your order confirmation email.

  • Order Tracking: As soon as your order ships, you will receive an automated tracking notification email containing your tracking number and logistics link. Please allow 24-48 hours for tracking details to update in the carrier system.

Delivery Destinations & Address Accuracy

  • Address Completeness: Please ensure that your delivery address is accurate and complete, including unit/apartment numbers. P.J FORREST & S FORREST is not liable for orders delivered to incorrect addresses provided by the buyer.

  • PO Boxes: We deliver to most standard PO Boxes; however, express tracking may require a physical street address depending on carrier requirements.

Customs, Duties, and Taxes (International Orders)

  • Import Duties: For international shipments outside Australia, your package may be subject to import duties, value-added tax (VAT), or customs clearing fees once it reaches your destination country.

  • Responsibility: All additional customs charges are the sole responsibility of the customer. We recommend contacting your local customs office for specific fee estimates before ordering.

Lost, Stolen, or Stolen Packages

If your tracking status shows "Delivered" but you have not received your luggage tag, collapsible cup, or passport cover:

  1. Check surrounding property areas, porch boxes, or with neighbors/building management.

  2. Allow 24 hours (occasionally carriers mark packages as delivered prematurely).

  3. Contact us immediately at [email protected]. We will open a trace request with the carrier to resolve the issue promptly.