Privacy policy

Privacy Policy

Last updated: October 8, 2026

This Privacy Policy describes how P.J FORREST & S FORREST ("we," "us," or "our"), operating the e-commerce store at vneeie-dw.myshopify.com, collects, uses, protects, and discloses your personal information when you visit or make a purchase from our store.

Information We Collect

When you interact with our website, we collect personal information necessary to process your travel gear orders, personalize your shopping experience, and secure our system.

1. Information You Provide Directly

  • Contact Details: Full name, email address ([email protected] is our support email for inquiries), phone number.

  • Billing & Delivery Addresses: Shipping address (e.g., street address, city, postal code, country) and billing address.

  • Payment Information: Credit card details, digital wallet identifiers, or payment provider tokens. Note: We do not store complete credit card numbers on our servers; all payments are securely handled by PCI-DSS compliant third-party payment gateways (e.g., Shopify Payments, PayPal, Stripe).

  • Customer Support Data: Any communications you exchange with our manager, Jessica Daniels, or support team regarding custom orders, travel gear questions, or feedback.

2. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, time zone, referring URLs, pages viewed, time spent on pages, and click data.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and log files to track shopping cart contents, save preferences, and optimize overall shop functionality.

How We Use Your Personal Information

We process your personal information to fulfill our contract with you and improve our services:

  • Order Fulfillment: Processing orders for luggage tags, collapsible cups, and passport covers; calculating shipping fees; sending tracking links; managing returns.

  • Customer Communication: Answering inquiries, providing support, and communicating updates about your order status.

  • Store Improvement & Analytics: Understanding customer navigation habits to streamline the checkout process and enhance product offerings.

  • Security & Fraud Prevention: Monitoring transactions for suspicious activity to protect both consumers and our business entity (Entity ID #422183851).

  • Marketing (With Consent): Sending periodic newsletters, promotions, or travel equipment guides if you explicitly opt-in. You may opt-out at any time using the unsubscribe link in our emails.

Sharing Your Personal Data

We do not sell, rent, or trade your personal information. We only share information with trusted third-party service providers who assist in operating our website and fulfilling your orders:

  • Shopify: Our core store infrastructure and hosting platform.

  • Logistics & Courier Partners: Shipping providers (e.g., Australia Post, DHL, FedEx, UPS) who require delivery addresses and recipient names to deliver packages.

  • Payment Processors: Secure merchant gateways required to settle payment transactions.

  • Legal Compliance: We may disclose information if required to do so by law, court order, or government authority, or to protect our rights, property, and safety.

Cookies and Opt-Out Options

You can control cookies through your web browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may prevent you from placing items in your cart or proceeding through checkout on vneeie-dw.myshopify.com.

Data Retention & Rights

  • Data Retention: We retain your order records for as long as necessary to comply with legal, tax, and accounting obligations.

  • Your Rights: Depending on your jurisdiction (e.g., GDPR, CCPA, Australian Privacy Principles), you may have the right to access, update, correct, or request deletion of your personal data.

  • Exercising Rights: To submit a data request, please send an email to Jessica Daniels at [email protected].